Frequently Asked Questions
How do I purchase from you?
We currently supply only to account clients. Please download and complete our mb-direct-credit-account-application and return by either email or by fax on +61 8 9417 5110.
Please note that all sales are subject to our Terms and Conditions which can be downloaded here mb-direct-terms-and-conditions-of-sale
Who do I contact for orders?
By email – simply send your purchase details to firstname.lastname@example.org , speak directly to us via contact numbers or complete the web enquiry form under contact us menu.
Can I buy / order online?
Sorry not at this stage, we are working towards this option however you will still need to have an account with us to use this facility.
What are your operating hours?
We are contactable by phone from 7.30am – 4.30pm Monday to Friday, or by email any time. We realise that flexible hours are required in the construction industry and can discuss out of hours pick-ups by prior arrangement.
Is there always someone at your warehouse during business hours?
No, in order to offer our clients competitively priced products and efficient delivery times we are regularly on the road. Please phone ahead to coordinate urgent pick-ups.
Can I send a courier now to pick up?
That depends, as explained above, the warehouse may be unattended. You will need to arrange this in advance. If pick up is required we will always provide you with a time when your order will be ready for pick up.
I have an account query how do I resolve this?
Please email email@example.com
How many pieces are in a pack, box, bag etc.?
Please select the required product from our product list, full details of packaging is provided under each product description.
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