Frequently Asked Questions
How do I purchase from you?
We supply to account clients and to walk in clients ( Credit card facility available). Please contact us to discuss opening an account.
Please note that all sales are subject to our Terms and Conditions which can be downloaded here mb-direct-terms-and-conditions-of-sale
Who do I contact for orders?
By email – simply send your purchase details to email@example.com , speak directly to us via contact numbers or complete the web enquiry form under contact us menu.
Can I buy / order online?
Sorry not at this stage, we are working towards this option, stay tuned!!!
What are your operating hours?
We are contactable by phone from 7.30am – 4.30pm Monday to Friday, or by email any time. We realise that flexible hours are required in the construction industry and can discuss out of hours pick-ups by prior arrangement.
Is there always someone at your warehouse during business hours?
Yes! Please phone ahead to coordinate urgent pick-ups.
Can I send a courier now to pick up?
Yes, you will need to arrange this in advance. If pick up is required we will always provide you with a time when your order will be ready for pick up.
I have an account query how do I resolve this?
Please email firstname.lastname@example.org
How many pieces are in a pack, box, bag etc.?
Please select the required product from our product list, full details of packaging is provided under each product description.
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